A total of 74 per cent of power users in Nigeria are dissatisfied with the supply of electricity across the country, the World Bank has said.
It also stated that while 93 per cent of metered power users paid their bills regularly, 78 per cent of electricity consumers in Nigeria received less than 12 hours of supply daily.
The bank disclosed this in its Power Sector Recovery Programme Opinion Research Fact Sheet obtained in Abuja on Friday, as it noted that the findings were done after a thorough survey conducted by the global financial institution.
Providing highlights from its findings and analysis of the PSRP, the bank said 93 per cent of consumers paid their electricity bills regularly whenever their units were exhausted.
It said, “Seventy-six per cent (power users are) willing to pay more for electricity if supply improves. Sixty-seven per cent agree that electricity theft is a big issue and affects the quality of supply.
“Fifty-eight per cent do not have a meter to measure electricity use. Seventy-eight per cent has less than 12 hours daily access
to electricity. Sixty-two per cent do not believe that the power sector is being managed efficiently.”
It added, “Seventy-four per cent are dissatisfied with electricity supply. Eighty-seven per cent are unaware of ongoing reforms (PSRP) in the power sector.
“Fifty-three per cent do not receive adequate customer service from Discos (distribution companies). Eighty-two per cent are unaware of tariff band classifications.”
On some of its key findings after the survey in its Opinion Research Fact Sheet, the World Bank stated that electricity supply was rated poorly by respondents.
It said, “Metering is a key concern
nationwide – respondents were generally dissatisfied with the metering system. Electricity tariff is a nationwide concern.
“There should be a significant improvement in service delivery before the increase in tariff. The majority of respondents are unaware of the key policies and activities of government and operators.”
It added, “Electricity theft and vandalism are major issues and impact significantly on the quality of supply.
