Kolawole Emmanuel, Kano
Managing Director of Kano Distribution Company (KEDCO), Dr. Jamilu Isyaku Gwamna, has lamented the activities of metre by-pass, saying , “illegal connection by recalcitrant customers has become a very big challenge to the company and has adversely affected the company’s revenue target, as we are almost running at a loss.”
Gwamna then warned customers against paying cash to illegal staff, noting that designated areas for payment remains the banks and KEDCO offices.
Gwamna, who made the assertion, on Tuesday, then appealed to customers to religiously pay their bills so as to enjoy uninterrupted power supply, insisting that KEDCO as a company remains committed in serving its numerous customers, and at the same time, maintaining maximum level of profit.
He, however, blamed epileptic power supply in recent times to faulty transformers, pointing out that KEDCO loses distribution of about 70 to 80 mega watts to faulty transformers which are yet to be fixed or replaced by Transmission Company of Nigeria (TCN).
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He advised customers in KEDCO network area to desist from paying cash to imposters who masquerade as the company’s staff to defraud members of the public, adding that the activities of these impostors is now alarming, causing losses and friction between KEDCO and its customers.
He urged customers to pay their bills through the banks, directly to KEDCO offices or through POS, adding that customers must insist on getting official receipt for any such payment made.
His words, “In less than one year, KEDCO has been able to reduce losses on revenue collection from 60 per cent to 50 percent, adding that revenue collection grew from 48 per cent in the last five years to 60 per cent presently.”
According to him, the company has improved on its customer experience, pointing out that, “We have customer units in all our 180 offices across the three states. Effectively, we resolve technical complaints within a space of two hours, while commercial complaints are resolved within 24 hours.
“We are currently working on having 24 hours customer care unit services so that customers can get us at any time and lay their complaints for immediate action.”
He disclosed that in 2018 alone, KEDCO spent N4 billion on capital expenditure on which over 200 transformers and 60 vehicles were purchased, among other essential infrastructure, to improve power supply.
