Jumia, an e-commerce giant, said it had recorded significant achievements in three major areas of operations in the last 12 months.
Mrs. Juliet Annamah, the Chief Executive Officer of Jumia Nigeria, made this known in a statement in Lagos on Thursday.
The company recently celebrated its 7th Anniversary in Lagos and highlighted its achievements.
Annamah said that the company had made significant achievements in the areas of customer delivery experience, e-commerce reach and expansion, job creation and empowerment.
“Major achievements recorded include the nationwide expansion of our last mile delivery hubs to accommodate 33 new ones.
“Others include the integration of 25 new logistics partners to our network of partners and the addition of four major local languages to assist customers place orders by phone.
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“These are deliberate efforts toward expanding the reach of e-commerce in rural cities where prepayment has been the only payment option, thereby expanding the footprint of payment on delivery to these cities,’’ she said.
Annamah noted that they observed that some of their customers preferred to interact with customer service agents in their various native languages.
She said that in response to that, Jumia had integrated four major local languages – Hausa, Yoruba, Igbo, and Pidgin so that customers could interact freely.
She said that to improve customers’ delivery experience and help them save money on shipping, Jumia also introduced for the first time ever in the Nigerian e-commerce sector, Jumia Prime package.
Annamah said that the Jumia Prime package which was a paid subscription package would enable customers to shop on Jumia with zero shipping fees for a preset duration.
She noted that at the moment the package was only available in Lagos and Abuja and would also be extended to other cities in due course.
“With a Jumia prime subscription, there is no limit to how many orders a customer can make and get free shipping within the period covered in their subscription.
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“Jumia’s mission is to leverage the power of the internet and data to improve everyday life of Africans. Every year we push the boundaries in line with our mission,’’ she said.
Mr Dele Awolala, Jumia Nigeria Human Resources Lead said that Jumia had created thousands of jobs through its ecosystem which houses online services such as food delivery, hotel and flight booking, classified advertising and airtime recharge.
“We continue to see e-commerce as an enabler of job creation and empowerment.
“We have over 2,000 people directly employed in Nigeria and potentially another 850 through our ecosystem of partners.
“Our impact on employment is seen through our nationwide J-Force programme, which has provided employment opportunities to thousands of Nigerians.’’ Awolala said.
He said that they had also equipped people with the right training on how to become self-sufficient entrepreneurs.
Awolala noted that other employment and empowerment programmes by Jumia include the recently-launched women and youth empowerment programme.
He noted that it was designed for Nigerian women and youths below 30 years of age to help them earn extra income.
Awolala said that it was also intended to educate consumers, especially rural dwellers to understand how to use Jumia to save time and save money. (NAN)
