About 70 to 90 online lending applications are currently being operated by various firms in Nigeria.
This was disclosed by the Executive Vice Chairman of the Federal Competition & Consumer Protection Commission (FCCPC), Babatunde Irukera, on Thursday, in Lagos State, during a collaborative engagement with the media to review and analyse the state of the market.
He said some of the online apps were legitimate while others were operating illegally.
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“Not all the online loan applications are illegal. Some are completely illegitimate; some are legitimate but illegitimate in their approach to tracking debtors. We are against the illegitimate works,” Irukera said.
The FCCPC boss urged companies to be responsible and responsive to customer care services.
According to him, the government is more accessible and easier to find than private individuals because individuals want to make a profit.
Irukera said, “Government for all its inefficiencies is more accessible, easier to find than private individuals who just sell to make a profit.
Industry must prioritise responsiveness and responsibility to their customers. Customers responsiveness is a core to business and FCCPC owes this as a responsibility.”
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He said the media is a critical infrastructure in the constitution obligation of the government to protect the consumers’ interest.
“What we intend to achieve is to educate people of their rights,” he said.
Irukera also said that one of the challenges in the telecommunication sector is transparency in billing.
He said, “Challenge in the telecommunication is transparency in billing. With data, it is difficult to see transparency in data billing, transparency is better with voice calls than with data.”